Montenegro

Dragan Doncic

IT Manager Assistant | Full-Stack Software Developer

Hotel IT operations, network infrastructure and practical software solutions.

I support hotel IT operations, users and infrastructure, and build responsive web and Windows applications. I also support diver training, equipment servicing and IT operations at Boka Diving Academy and volunteer as a firefighter.

  • Hotel IT operations
  • Networks & infrastructure
  • Web & software development
  • Diving operations & equipment support
  • Volunteer firefighting

About

IT operations, infrastructure and software development

At Hyatt Regency Kotor Bay Resort, I support daily IT operations across hotel departments, internal systems and guest-facing technology. My work includes end-user support, workstation and printer setup, network troubleshooting with Ruckus and D-Link equipment, Microsoft 365, Opera PMS, Hikvision CCTV and assistance with IT infrastructure projects.

Outside the hotel, I build responsive websites, digital products and Windows software using React, TypeScript, Vite, Git and Netlify. I work on bilingual sites, deployment, performance, accessibility and SEO. At Boka Diving Academy, I assist instructors with courses, service and test diving equipment, and manage and maintain the academy’s website. I also volunteer with Dobrovoljno Vatrogasno Društvo Tivat.

Work

Selected work

Selected websites and software projects.

Current project

More projects

  • Organization
  • Redesign
  • Support

Caritas Kotorske biskupije

Website work for Caritas Kotorske biskupije, focused on clearer structure and easier day-to-day content management.

Live website
  • Education
  • Community

Hrvatska nastava Crna Gora

A website for Hrvatska nastava Crna Gora and its parents’ association, presenting classes, activities and updates in one place.

Live website
  • React
  • TypeScript
  • Vite
  • Netlify
You are here

dragandoncic.com

This site — my IT experience, projects and CV in one place, in English and Montenegrin.

This website

Experience

Current work & recent roles

  1. Hyatt Regency Kotor Bay ResortFull-time

    IT Manager Assistant

    Aug 2025 — Present

    Montenegro · On-site

    Support daily hotel IT operations across departments, internal systems and guest-facing technology: end-user support, workstation and printer configuration, and network troubleshooting on Ruckus and D-Link equipment, alongside Microsoft 365, Opera PMS and Hikvision CCTV. Install, configure and maintain network equipment and end-user systems, resolve hardware, software and network issues, and assist with IT infrastructure projects. Daily technical support that keeps hotel operations stable and efficient.

    • End-user support
    • Networks: D-Link & Ruckus
    • Windows & domain workstations
    • Microsoft 365 & Outlook
    • Opera PMS
    • Hotel TV & Chromecast
    • Hikvision CCTV
    • IT infrastructure projects
    • Equipment deployment
  2. Boka Diving AcademyPart-time

    Diving Training, Equipment Service & IT Support

    Jun 2026 — Present

    Montenegro · Hybrid

    Assist instructors with course preparation, practical training and the certification process for new members. Prepare and organize equipment and logistics for courses, recreational dives and conservation activities, and inspect, service, maintain and test the academy's diving equipment. Manage the website, digital content, domains and deployment, support the digital presentation of courses, certifications and conservation work, and provide day-to-day IT and technical support.

    • Assisting instructors
    • Certification process support
    • Equipment service, inspection & testing
    • Course & dive logistics
    • Website, domains & deployment
    • Day-to-day IT support
    • Conservation content online
  3. Freelance

    Full-Stack Software Developer

    Jan 2023 — Present

    Remote

    Design and develop production websites, digital products and Windows software. Build responsive, accessible web applications with React, TypeScript, JavaScript, HTML and CSS, and backend services and application logic with Python and FastAPI. Deliver bilingual sites with localized content and clear mobile journeys, manage domains, DNS and Netlify deployments, improve SEO, performance and accessibility, and design and maintain Wix sites for community and nonprofit organizations.

    • React & TypeScript
    • Python & FastAPI
    • Bilingual, localized sites
    • Domains, DNS & Netlify
    • SEO, performance & accessibility
    • Wix for community sites
    • Nonprofit web projects
  4. Hyatt Regency Kotor Bay ResortSeasonal

    IT Technician

    Jul 2024 — Aug 2024

    Montenegro · On-site

    Seasonal on-site technical support for hotel systems, employees and operational departments through the busy summer. Troubleshot computers, printers, user accounts and connected devices, set up workstations and configured software, diagnosed hardware, software and connectivity problems, escalated complex incidents and documented completed work.

    • Hands-on installation
    • Hardware & software diagnostics
    • Network & printer support
    • Guest-room technology
    • Hikvision surveillance
    • Equipment deployment
  5. Hyatt Regency Kotor Bay ResortSeasonal

    IT Assistant

    Jul 2023 — Aug 2023

    Montenegro · On-site

    Basic technical support, device preparation and issue resolution in a hotel environment. Prepared and configured computers and peripheral devices, helped employees with basic hardware and software problems, handled printer, workstation and account troubleshooting, installed software and routine technical tasks, and escalated complex problems to senior IT staff.

    • Equipment preparation & setup
    • Basic user support
    • Routine troubleshooting
    • Inventory & documentation
    • Assisting the IT team

Capabilities

Core capabilities

IT Operations

Keeping hotel systems and users running day to day.

  • Windows & domain workstations
  • Microsoft 365 & Outlook
  • User & workstation support
  • Hardware troubleshooting
  • Printer & endpoint support
  • Equipment deployment
  • On-site technical support

Networks & Infrastructure

Installing and maintaining wired and wireless networks.

  • LAN / WLAN
  • D-Link & Ruckus equipment
  • Routers & access points
  • DHCP
  • VLAN fundamentals
  • Network troubleshooting
  • Structured cabling support

Web & Software Development

Designing and building web platforms, digital products and software.

  • HTML, CSS & JavaScript
  • React & TypeScript
  • Responsive design
  • Python & FastAPI
  • SQLite
  • Netlify & domain setup
  • Git & GitHub
  • SEO & structured data
  • Accessibility
  • Performance optimization
  • Wix

Systems & Tools

Hotel platforms, surveillance and in-room technology.

  • Opera PMS (Opera V5)
  • Hikvision IP cameras
  • CCTV install & configuration
  • Hotel TV & Chromecast mapping
  • User account support
  • Device configuration

Dive Operations Support

Supporting dive operations and equipment at Boka Diving Academy.

  • Dive operations assistance
  • Equipment inspection & maintenance
  • Equipment organization
  • Course support
  • Marine-conservation activities

Education & credentials

Learning, certifications & service

Education

Srednja Mješovita Škola “Mladost”

Elektrotehničar za razvoj web i mobilnih aplikacija

Sep 2021 — May 2026

Licenses & certifications

  • CMAS Two-Star Diver (R2)Croatian Diving Federation · Issued April 2026
  • CMAS Deep Diving SpecialtyCroatian Diving Federation · Issued May 2026
  • CMAS Night Diving SpecialtyCroatian Diving Federation · Issued May 2026
  • First AidIssued May 2026
  • Diving Compressor OperatorIssued May 2026

Community Service

Volunteer Firefighter

Dobrovoljno Vatrogasno Društvo Tivat

July 2024 — PresentDisaster and Humanitarian Relief

Contact

Open to new work and collaboration

For web development, IT support, infrastructure work or technical collaboration, contact me by email or LinkedIn.